Microsoft Azure AI Fundamentals — Question 183

You have a knowledge base of frequently asked questions (FAQ).
You create a bot that uses the knowledge base to respond to customer requests.
You need to identify what the bot can perform without adding additional skills.
What should you identify?

Answer options

• A. Register customer purchases.
• B. Register customer complaints.
• C. Answer questions from multiple users simultaneously.
• D. Provide customers with return materials authorization (RMA) numbers.

Correct answer: C

Explanation

The correct answer is C, as the bot is designed to provide responses based on the knowledge base, allowing it to handle inquiries from multiple users at once. Options A, B, and D involve actions that require additional skills or capabilities beyond simply answering questions.