Microsoft Azure AI Fundamentals — Question 154

You need to create a customer support solution to help customers access information. The solution must support email, phone, and live chat channels.

Which type of Al solution should you use?

Answer options

• A. machine learning
• B. computer vision
• C. chatbot
• D. natural language processing (NLP)

Correct answer: C

Explanation

The correct answer is C, chatbot, as it is specifically designed to assist users in real-time through various communication channels like email, phone, and live chat. Options A and B, machine learning and computer vision, do not directly address customer interaction and support functionalities. Option D, natural language processing, is a component that can enhance chatbots but does not function independently as a complete solution.