Microsoft Azure AI Fundamentals — Question 11

A company employs a team of customer service agents to provide telephone and email support to customers.
The company develops a webchat bot to provide automated answers to common customer queries.
Which business benefit should the company expect as a result of creating the webchat bot solution?

Answer options

• A. increased sales
• B. a reduced workload for the customer service agents
• C. improved product reliability

Correct answer: B

Explanation

The correct answer, B, is accurate because the webchat bot will handle common queries, thus reducing the volume of inquiries that customer service agents must address. Options A and C do not directly relate to the primary function of the webchat bot, which is to alleviate the workload instead of directly increasing sales or improving product reliability.