Microsoft Azure (legacy) — Question 21

Your company is developing an AI-powered customer support agent.
You need to ensure that the solution follows Microsoft responsible AI principles.
Which two actions should you perform? Select the two BEST answers. Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. Retain all customer conversations.
• B. Test the agent to ensure that responses are inclusive and culturally sensitive.
• C. Enable the agent to operate independently.
• D. Ensure that the agent can be used for multiple purposes.
• E. Provide a clear disclaimer that users are interacting with an AI solution.

Correct answer: B, E

Explanation

The correct answers B and E focus on inclusivity and transparency, which are key aspects of responsible AI. Testing the agent for inclusive responses ensures it respects diverse user backgrounds, while providing a clear disclaimer promotes transparency about AI interaction. Options A, C, and D do not address responsible AI principles effectively, as retaining all conversations, operating independently, or serving multiple purposes may raise privacy and ethical concerns.