Azure Basics (legacy) — Question 9

A company has a Microsoft Copilot Studio agent that provides answers based on a knowledge base for customer support.
Users report that, occasionally, the agent provides inaccurate answers.
You need to use metrics from the Analytics tab in Copilot Studio to identify the cause of the inaccuracies.
Which two options should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. survey results
• B. session information and session outcomes
• C. topic usage and topics with low resolution
• D. engagement, resolution, and escalation rates
• E. quality of generated answers

Correct answer: C, D

Explanation

The correct choices, C and D, focus on understanding how topics are being used and their resolution effectiveness, which directly relates to the accuracy of the agent's responses. Option A, while useful for feedback, does not provide direct insights into the root causes of inaccuracies. Option B is relevant but does not address the specific issues of topic resolution. Option E assesses answer quality but is not as comprehensive as the selected options.