Azure Basics (legacy) — Question 12

A company has an AI solution built by using Microsoft Copilot Studio and Power Platform. The solution is used by the company's sales, marketing, and customer service teams.
You are performing a return on AI investment (ROAI) analysis to evaluate the impact of the solution.
You need to identify which measurable business drivers to include in the analysis.
Which two business drivers should you identify? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. the reduced average case resolution time
• B. market capitalization
• C. economic market predictability
• D. increased employee productivity
• E. brand awareness

Correct answer: A, D

Explanation

The correct answers are A and D because reduced average case resolution time reflects improved efficiency in customer service, while increased employee productivity indicates better performance across teams. Options B, C, and E do not directly measure the impact of the AI solution on operational effectiveness.