Cloud Fundamentals — Question 2

You are an IT intern for a retail company.
The staff is not receiving inbound messages, and clients are not receiving the staffs outbound messages.
Which two features of Microsoft Exchange Online should you use to diagnose the issue? Choose two.

Answer options

• A. Outlook Web App (OWA) delivery reports
• B. Exchange Online Protection
• C. Endpoint Protection
• D. Message Trace tool

Correct answer: A, D

Explanation

The correct answers are A and D because Outlook Web App (OWA) delivery reports allow you to check the status of sent and received messages, which is essential for diagnosing message delivery issues. The Message Trace tool provides detailed information on the flow of messages through Exchange Online, helping to pinpoint where the failure occurs. Options B and C are not directly useful for diagnosing message delivery problems; Exchange Online Protection focuses on security and spam filtering, while Endpoint Protection deals with device security.