Windows Server Administration Fundamentals — Question 20

Users report that they are unable to print. What should you do first?

Answer options

• A. Verify that the Print Spooler Service is running.
• B. Pause the Print Spooler service.
• C. Restart the Print Spooler service.
• D. Disable the Print Spooler Service.

Correct answer: C

Explanation

The correct first step is to restart the Print Spooler service, as this can resolve many printing issues by clearing the queue and refreshing the service. Verifying if it's running (option A) is useful but not as immediate as restarting it. Pausing (option B) or disabling (option D) the service would exacerbate the printing problems instead of resolving them.