Software Asset Management (SAM) – Core — Question 6

You maintain a SAM program for a customer. The customer experiences the following recent developments:
✑ A new SAM tool is purchased.
✑ The SAM program design is complete.
✑ The assigned SAM manager leaves the company.
✑ The SAM program budget is approved and allocated.
You need to maintain the SAM program.
What should you do first?

Answer options

• A. Secure executive sponsorship.
• B. Secure the support of the IT department.
• C. Recommend starting a new SAM program.
• D. Generate a Microsoft Product License Advisor (MPLA) report.

Correct answer: C

Explanation

The correct answer is C because the departure of the SAM manager and other changes indicate that a fresh start with a new SAM program may be necessary to ensure effective management. Options A and B, while important, do not address the immediate need for a new program structure. Option D is also not pertinent at this stage, as it pertains to reporting rather than foundational setup.