Designing and Deploying Microsoft Exchange Server 2016 — Question 18

You work for a company named Litware, Inc. that hosts all email in Exchange Online.
A user named User1 sends an email message to an external user. User1 discovers that the email message is delayed for two hours before being delivered.
The external user sends you the message header of the delayed message.
You need to identify which host in the message path is responsible for the delivery delay.
What should you do?

Answer options

• A. Review the contents of the protocol logs.
• B. Search the message tracking logs.
• C. Search the delivery reports for the message
• D. Review the contents of the application log
• E. Input the message header to the Exchange Remote Connectivity Analyzer E

Correct answer:

Explanation

The correct answer is B, as searching the message tracking logs will provide detailed information about the email's path and where delays may have occurred. Option A, reviewing protocol logs, may not directly indicate the delivery delay, while options C and D do not specifically focus on identifying the host responsible for the delay. Option E, while useful, is not the most direct approach for identifying the delay source in this context.