JNCIA-DC: Juniper Networks Certified Associate – Data Center (2021) — Question 49

A user called a help desk to report a Wi-Fi issue.
In this scenario, what information must be provided for Marvis to troubleshoot the issue? (Choose two.)

Answer options

• A. user home address
• B. the MAC address of the client device
• C. the time of the incident
• D. the access point to which the client was connected

Correct answer: B, C

Explanation

The MAC address of the client device (B) is essential for identifying the specific device experiencing the issue, while the time of the incident (C) helps in correlating logs and troubleshooting efforts. The user home address (A) and the access point (D) are not directly necessary for the initial troubleshooting process.