ITIL 4 Specialist – Monitor, Support and Fulfil — Question 13

What is NOT a potential source for the conditions of normal service operation?

Answer options

• A. Technical specifications of services or configuration items
• B. Incident reports
• C. Service quality specifications defined by the service provider
• D. Expert opinions

Correct answer: B

Explanation

Incident reports are typically related to issues and disruptions rather than the criteria for normal operations. The other options, such as technical specifications, service quality specifications, and expert opinions, provide essential guidelines and standards necessary for defining normal service operation.