ITIL 4 Specialist – Monitor, Support and Fulfil — Question 11

Which capability level is MOST focused on metrics and measurement?

Answer options

• A. Level 2
• B. Level 3
• C. Level 4
• D. Level 5

Correct answer: B

Explanation

Level 3 is primarily focused on establishing processes that are defined and documented, which includes metrics and measurement. Levels 2, 4, and 5, while also important, do not emphasize metrics and measurement to the same extent as Level 3, making it the most relevant choice.