ITIL 4 Specialist – Monitor, Support and Fulfil — Question 1

How can partners and suppliers support the service desk practice?

Answer options

• A. By providing consultancy on how to build the service desk team
• B. By mandating that all users utilize self-help portals
• C. By influencing the demand for incident resolution and service requests
• D. By providing problem management tools

Correct answer: A

Explanation

The correct answer, A, is accurate because partners and suppliers can share their expertise on assembling an effective service desk team. Options B and C focus on user behavior and demand management rather than direct support for building the team, while option D refers to tools that can aid in operations but do not directly contribute to team development.