ITIL Practitioner — Question 12

Which is an example of using the communication principle "˜timing and frequency matter'?

Answer options

• A. Repeating a training video in a variety of languages because there are staff in different countries.
• B. Creating a multi-media briefing to update all staff on major changes to organizational structure.
• C. Repeating a presentation to allow for the hours of work in a global organization.
• D. Creating a targeted bulletin that allows different staff groups to feedback on improvement opportunities.

Correct answer: D

Explanation

The correct answer, D, highlights the importance of timing and frequency by allowing feedback on improvement opportunities, which can vary across different groups. Options A and B do not specifically address the timing and frequency aspect, while C, although related, does not emphasize the feedback mechanism that is crucial for effective communication.