Certified Information Systems Security Professional (CISSP) — Question 42

Which of the following documents specifies services from the client's viewpoint?

Answer options

• A. Business Impact analysis (BIA)
• B. Service level agreement (SLA)
• C. Service Level Requirement (SLR)
• D. Service level report

Correct answer: C

Explanation

The Service Level Requirement (SLR) document is crucial as it details the expectations and requirements from the client's perspective, ensuring that the services meet their needs. In contrast, the Business Impact Analysis (BIA) focuses on evaluating risks, the Service Level Agreement (SLA) outlines the terms of service, and the Service Level Report provides performance metrics, none of which are specifically from the client's viewpoint.