Certified Cloud Security Professional (CCSP) — Question 81

Which component of ITIL involves handling anything that can impact services for either internal or public users?

Answer options

• A. Incident management
• B. Deployment management
• C. Problem management
• D. Change management

Correct answer: A

Explanation

The correct answer is A, Incident management, as it focuses on addressing incidents that disrupt service availability. The other options, while important, serve different functions: Deployment management pertains to releasing new versions, Problem management is about identifying and resolving root causes of incidents, and Change management deals with implementing changes in a controlled manner.