Certified Cloud Security Professional (CCSP) — Question 417

Which of the following are distinguishing characteristics of a managed service provider?

Answer options

• A. Be able to remotely monitor and manage objects for the customer and proactively maintain these objects under management.
• B. Have some form of a help desk but no NOC.
• C. Be able to remotely monitor and manage objects for the customer and reactively maintain these objects under management.
• D. Have some form of a NOC but no help desk.

Correct answer: A

Explanation

The correct answer, A, highlights the proactive approach of a managed service provider in monitoring and managing customer assets, which is essential for effective service delivery. Options B, C, and D do not accurately represent the comprehensive support structure expected from a managed service provider, as they either lack a proactive maintenance approach or misrepresent the necessary support components like NOC and help desk.