Certified Cloud Security Professional (CCSP) — Question 410

Which component of ITIL involves the creation of an RFC ticket and obtaining official approvals for it?

Answer options

• A. Problem management
• B. Release management
• C. Deployment management
• D. Change management

Correct answer: D

Explanation

The correct answer is Change management, as it specifically focuses on the processes surrounding the submission and approval of RFC tickets. Problem management, release management, and deployment management do not involve the formal approval processes for changes, which is a key aspect of Change management.