Certified Cloud Security Professional (CCSP) — Question 370

Which component of ITIL involves planning for the restoration of services after an unexpected outage or incident?

Answer options

• A. Continuity management
• B. Problem management
• C. Configuration management
• D. Availability management

Correct answer: A

Explanation

Continuity management is responsible for ensuring that services can be restored after an incident, making it the correct choice. Problem management deals with identifying and resolving the root causes of incidents, while configuration management focuses on maintaining information about IT assets. Availability management is concerned with ensuring that services are available when needed, but it does not specifically address recovery after outages.