Certified Cloud Security Professional (CCSP) — Question 366
Which ITIL component is focused on anticipating predictable problems and ensuring that configurations and operations are in place to prevent these problems from ever occurring?
Answer options
- A. Availability management
- B. Continuity management
- C. Configuration management
- D. Problem management
Correct answer: D
Explanation
The correct answer is D, Problem management, as it specifically focuses on identifying and addressing potential issues before they arise, thus preventing incidents. The other options, while important, do not primarily focus on the proactive identification of problems. Availability management deals with ensuring services are available, continuity management focuses on recovery from disruptions, and configuration management maintains accurate configuration records.