Certified Cloud Security Professional (CCSP) — Question 354

An SLA contains the official requirements for contract performance and satisfaction between the cloud provider and cloud customer.
Which of the following would NOT be a component with measurable metrics and requirements as part of an SLA?

Answer options

• A. Network
• B. Users
• C. Memory
• D. CPU

Correct answer: B

Explanation

The correct answer is B, as 'Users' are generally not quantifiable metrics in an SLA. In contrast, components like Network, Memory, and CPU can all be measured and defined in terms of performance requirements and availability in an SLA.