Certified in Risk and Information Systems Control (CRISC) — Question 896

Which of the following is the MOST effective key risk indicator (KRI) for monitoring problem management?

Answer options

• A. Average duration to resolve incidents
• B. Time between recurring incidents
• C. Number of recurring incidents
• D. Average time to identify incidents

Correct answer: C

Explanation

The correct answer is C, as the number of recurring incidents directly indicates the effectiveness of problem management; the more incidents that recur, the more it suggests that underlying issues are not being addressed. Options A, B, and D provide useful information but do not specifically measure how well problems are being prevented from happening again.