Certified in Risk and Information Systems Control (CRISC) — Question 867

An organization is measuring the effectiveness of its change management program to reduce the number of unplanned production changes. Which of the following would be the BEST metric to determine if the program is performing as expected?

Answer options

• A. Decrease in number of changes without a fallback plan
• B. Ratio of emergency fixes to total changes
• C. Decrease in the time to move changes to production
• D. Ratio of system changes to total changes

Correct answer: B

Explanation

The correct answer, B, is effective because it directly measures the correlation between emergency fixes and overall changes, indicating the success of change management. The other options focus on different aspects that do not directly measure the effectiveness of the program in reducing unplanned changes.