Certified in Risk and Information Systems Control (CRISC) — Question 621

Which of the following is the MOST effective key performance indicator (KPI) for change management?

Answer options

• A. Percentage of successful changes
• B. Number of changes implemented
• C. Percentage of changes with a fallback plan
• D. Average time required to implement a change

Correct answer: A

Explanation

The percentage of successful changes is the most effective KPI for change management because it directly measures the effectiveness of the change process. The number of changes implemented does not provide insight into their success rate, while the percentage of changes with a fallback plan and the average time required to implement a change do not reflect the overall success of changes made.