Certified in Risk and Information Systems Control (CRISC) — Question 334

Which of the following statements BEST illustrates the relationship between key performance indicators (KPIs) and key control indicators (KCIs)?

Answer options

• A. KPIs measure manual controls, while KCIs measure automated controls.
• B. KPIs and KCIs both contribute to understanding of control effectiveness.
• C. KCIs are applied at the operational level, while KPIs are at the strategic level.
• D. A robust KCI program will replace the need to measure KPIs.

Correct answer: B

Explanation

Option B is correct because both KPIs and KCIs are essential for gauging the effectiveness of controls within an organization. Option A incorrectly categorizes the types of controls measured, while option C misrepresents the levels at which KPIs and KCIs operate. Option D suggests that KCIs can fully replace KPIs, which undermines the importance of both in performance management.