Certified in Risk and Information Systems Control (CRISC) — Question 294

Which of the following is the MOST important key performance indicator (KPI) to establish in the service agreement (SLA) for an outsourced data center?

Answer options

• A. Number of key systems hosted
• B. Percentage of system availability
• C. Average response time to resolve system incidents
• D. Percentage of systems included in recovery processes

Correct answer: B

Explanation

The correct answer is B, as system availability directly impacts the reliability and performance of the services provided by the data center. While the other options are important, they are secondary to ensuring that systems remain accessible and operational, which is crucial for business continuity.