Certified in Risk and Information Systems Control (CRISC) — Question 1369

An organization is moving its critical assets to the cloud. Which of the following is the MOST important key performance indicator (KPI) to include in the service level agreement (SLA)?

Answer options

• A. Average time to respond to incidents
• B. Number of assets included in recovery processes
• C. Percentage of standard supplier uptime
• D. Number of key applications hosted

Correct answer: C

Explanation

The correct answer is C, as the percentage of standard supplier uptime directly reflects the reliability and availability of cloud services, which are critical for business operations. Options A, B, and D are important, but they do not measure the fundamental performance of the service provider in ensuring uptime, which is essential for cloud-based assets.