Certified in Risk and Information Systems Control (CRISC) — Question 1231

Which of the following is the MOST appropriate key performance indicator (KPI) to measure change management performance?

Answer options

• A. Percentage of rejected change requests
• B. Percentage of changes implemented successfully
• C. Number of after-hours emergency changes
• D. Number of change control requests

Correct answer: B

Explanation

The correct answer is B, as the percentage of changes implemented successfully directly indicates how effectively the change management process is functioning. Options A, C, and D do not accurately measure the success of the change management process, focusing instead on negative outcomes or activity counts that do not reflect performance.