Certified in Risk and Information Systems Control (CRISC) — Question 120

Which of the following BEST indicates that an organization has implemented IT performance requirements?

Answer options

• A. Vendor references
• B. Accountability matrix
• C. Benchmarking data
• D. Service level agreements

Correct answer: D

Explanation

Service level agreements (SLAs) are formal contracts that define expected service performance, making them the best indication of implemented IT performance requirements. While vendor references, accountability matrices, and benchmarking data are useful, they do not provide the same level of commitment and measurement criteria as SLAs do.