Certified in Risk and Information Systems Control (CRISC) — Question 1103

Which of the following is the MOST important metric to monitor the performance of the change management process?

Answer options

• A. Percentage of changes having segregation of duties in code deployment
• B. Percentage of changes having completed post-implementation verification
• C. Percentage of changes having to invoke the rollback plan
• D. Percentage of changes having user acceptance testing (UAT) sign-off

Correct answer: D

Explanation

The most critical metric is D, as obtaining user acceptance testing (UAT) sign-off ensures that changes meet user requirements and are ready for production. Options A, B, and C are important but do not directly reflect user satisfaction or readiness, which are crucial for successful change implementation.