COBIT 5 Foundation — Question 69

Which event is considered a Pain Point used to launch a change programme?

Answer options

• A. Supplier failing to meet agreed service levels
• B. Update to the tax laws and regulations
• C. A decision to outsource the accounts department
• D. A change in the management team

Correct answer: D

Explanation

A change in the management team is often a significant event that prompts a reassessment of strategies and processes, making it a Pain Point for initiating a change program. The other options, while relevant to business operations, do not typically trigger a comprehensive change program on their own.