COBIT 5 Foundation — Question 55

Which of the following would be an appropriate metric associated with an enterprise goal of `Business service continuity and availability`?

Answer options

• A. Number of business processing hours lost due to unplanned service interruptions
• B. Satisfaction levels of board and executive management with business process capabilities
• C. Ratio of significant incidents that were not identified in risk assessments vs. total incidents

Correct answer: A

Explanation

Option A is correct because it directly measures the impact of service interruptions on business operations, which is crucial for assessing service continuity and availability. The other options focus on satisfaction and incident identification, which, while important, do not directly quantify the availability of business services.