COBIT 5 Foundation — Question 2

What is the name of an enterprise communication mechanism which provides more guidance on desired organizational behavior?

Answer options

• A. Escalation procedures
• B. Statement of actions
• C. Principles and policies
• D. Rules and norms

Correct answer: D

Explanation

The correct answer is D, as rules and norms explicitly dictate acceptable behaviors within an organization, guiding employees on how to act. Options A, B, and C do not provide the same level of direct behavioral guidance as rules and norms do.