COBIT 2019 Foundation — Question 98

What is the BEST way to determine whether IT governance is achieving intended outcomes one year after implementation?

Answer options

• A. Evaluate performance measurements identified in the business case.
• B. Review change drivers to determine whether corresponding changes were successful.
• C. Survey the satisfaction level of key business stakeholders.

Correct answer: A

Explanation

The correct answer, A, focuses on evaluating performance measurements that were set in the business case, which directly ties to the intended outcomes of IT governance. Options B and C, while relevant, do not provide a direct assessment of whether the governance framework has achieved its goals based on predefined metrics.