COBIT 2019 Foundation — Question 87

The enterprise goal "Staff skills, motivation and productivity" is organized into which balanced scorecard (BSC) dimension?

Answer options

• A. Growth
• B. Internal
• C. Customer

Correct answer: B

Explanation

The correct answer is B, as the Internal dimension of the balanced scorecard focuses on internal processes and employee engagement, which include staff skills and productivity. Options A and C do not directly relate to internal organizational factors; Growth pertains to expansion and development, while Customer focuses on client satisfaction and relationships.