COBIT 2019 Foundation — Question 78

The alignment goal titled "Competent and motivated staff with mutual understanding of technology and business" is part of which IT balanced scorecard (BSQ) dimension?

Answer options

• A. Internal
• B. Customer
• C. Learning and growth

Correct answer: C

Explanation

The correct answer is C, as the Learning and growth dimension focuses on developing employees' skills and fostering a shared understanding. Options A and B do not pertain to staff competency and motivation; Internal concerns operational processes while Customer focuses on external satisfaction.