COBIT 2019 Foundation — Question 49

Which of the following BEST describes the goal of having a customer-oriented service culture?

Answer options

• A. Governance goal
• B. Alignment goal
• C. Enterprise goal

Correct answer: C

Explanation

The correct answer is C because a customer-oriented service culture aims to enhance the overall enterprise performance by prioritizing customer needs and satisfaction. Options A and B do not encapsulate the holistic approach needed across the organization to truly focus on the customer experience.