COBIT 2019 Foundation — Question 31

Which of the following enterprise goals is within the Customer dimension of the IT balanced scorecard?

Answer options

• A. Delivery of programs on time and on budget
• B. Product and business innovation
• C. Quality of management information

Correct answer: C

Explanation

The correct answer is C, as it directly relates to customer satisfaction and the quality of information provided to them. Options A and B focus more on operational efficiency and innovation rather than directly measuring customer-related outcomes.