COBIT 2019 Foundation — Question 29

Which of the following MUST be done before an enterprise can determine performance measures for a process improvement initiative?

Answer options

• A. Conduct a capabilities assessment.
• B. Calculate return on investment (ROI).
• C. Perform a process risk assessment.

Correct answer: C

Explanation

Performing a process risk assessment is essential as it identifies potential issues that could impact the success of the process improvement initiative. Without understanding these risks, the organization cannot accurately measure performance metrics. The other options, while important, do not directly precede the determination of performance measures.