COBIT 2019 Foundation — Question 27

Which of the following is an enterprise goal that would MOST likely be evaluated by using a metric "percent of services that meet or exceed targets in revenues and market share"?

Answer options

• A. Optimization of business process costs
• B. Customer-oriented service culture
• C. Portfolio of competitive services

Correct answer: B

Explanation

The correct answer is B because a customer-oriented service culture directly relates to achieving revenue and market share goals by ensuring that services meet customer needs. Options A and C, while important, do not directly correlate to evaluating whether services meet revenue and market share targets.