COBIT 2019 Foundation — Question 113

Which role is responsible for managing the development, implementation, evaluation and ongoing maintenance of new and existing products and services?

Answer options

• A. Business process owner
• B. Service manager
• C. Product manager

Correct answer: B

Explanation

The Service manager is tasked with the ongoing management and maintenance of services, ensuring they meet customer needs. The Business process owner focuses on specific business processes rather than product management, while the Product manager is more involved in product strategy and development rather than the overall service management aspect.