Certified Information Security Manager (CISM) — Question 627

An employee of an organization has reported losing a smartphone that contains sensitive information. The BEST step to address this situation is to:

Answer options

• A. remotely wipe the device.
• B. terminate the device connectivity.
• C. disable the user's access to corporate resources.
• D. escalate to the user's management.

Correct answer: A

Explanation

The best action is to remotely wipe the device to ensure that any sensitive information cannot be accessed by unauthorized individuals. Terminating the device's connectivity or disabling user access may not completely protect the data if it remains on the device. Escalating to management is not an immediate protective measure for the sensitive information at risk.