Certified Information Systems Auditor (CISA) — Question 980

Which of the following is the MOST appropriate indicator of change management effectiveness?

Answer options

• A. Time lag between changes to the configuration and the update of records
• B. Number of system software changes
• C. Number of incidents resulting from changes
• D. Time lag between changes and updates of documentation materials

Correct answer: C

Explanation

Option C is correct because the number of incidents resulting from changes directly reflects the impact of those changes on system stability and user experience. The other options focus on timing and quantity rather than the actual outcomes of the changes, which do not effectively measure change management success.