Certified Information Systems Auditor (CISA) — Question 670

An IS department is evaluated monthly on its cost-revenue ratio, user satisfaction rate, and computer downtime. This is BEST characterized as an application of:

Answer options

• A. control self-assessment (CSA).
• B. balanced scorecard.
• C. value chain analysis.
• D. risk control framework.

Correct answer: B

Explanation

The correct answer is B, balanced scorecard, as it is a strategic planning and management system that evaluates overall performance through various perspectives, including financial and customer satisfaction. The other options, while relevant in different contexts, do not encompass the comprehensive performance measurement that the balanced scorecard provides.