Certified Information Systems Auditor (CISA) — Question 620

Which of the following is a challenge in developing a service level agreement (SLA) for network services?

Answer options

• A. Finding performance metrics that can be measured properly
• B. Reducing the number of entry points into the network
• C. Ensuring that network components are not modified by the client
• D. Establishing a well-designed framework for network services

Correct answer: A

Explanation

The correct answer is A because finding measurable performance metrics is essential for an SLA, and it can be quite challenging. Options B, C, and D, while relevant to network management, do not specifically pertain to the challenges of establishing measurable criteria for an SLA.