Certified Information Systems Auditor (CISA) — Question 618

Which of the following IT service management activities is MOST likely to help with identifying the root cause of repeated instances of network latency?

Answer options

• A. Change management
• B. Incident management
• C. Problem management
• D. Configuration management

Correct answer: C

Explanation

Problem management is specifically designed to identify and resolve the root causes of issues, making it the best choice for addressing repeated network latency. Change management focuses on managing changes in the IT environment, incident management deals with resolving immediate issues, and configuration management tracks system configurations but does not directly address root causes.