Certified Information Systems Auditor (CISA) — Question 539

The PRIMARY objective of IT service level management is to:

Answer options

• A. improve IT cost control.
• B. manage computer operations activities.
• C. satisfy customer requirements.
• D. increase awareness of IT services.

Correct answer: C

Explanation

The correct answer is C, as the primary aim of IT service level management is to meet the needs and expectations of customers. Options A, B, and D, while related to IT management, do not reflect the core focus of service level management, which is customer satisfaction.