Certified Information Systems Auditor (CISA) — Question 512

An organization is acquiring a new customer relationship management (CRM) system. In which of the following would the IS auditor find the MOST relevant information on projected cost savings?

Answer options

• A. Request for proposal (RFP)
• B. Feasibility study document
• C. Business case
• D. Results of prototype testing

Correct answer: C

Explanation

The Business case outlines the financial justification for the CRM system, including projected cost savings. The Request for proposal (RFP) focuses on vendor selection, the Feasibility study document assesses viability, and Results of prototype testing evaluate functionality, but none provide detailed financial projections like the Business case does.