Certified Information Systems Auditor (CISA) — Question 383

Which of the following is MOST important to have in place to build consensus among key stakeholders on the cost-effectiveness of IT?

Answer options

• A. IT project governance and management
• B. Standardized enterprise architecture (EA)
• C. IT performance monitoring and reporting
• D. A uniform IT chargeback process

Correct answer: C

Explanation

IT performance monitoring and reporting is vital because it provides quantitative data that stakeholders can use to assess the cost-effectiveness of IT initiatives. While IT project governance, enterprise architecture, and chargeback processes are important, they do not directly offer the insights needed to build consensus on cost-effectiveness as effectively as performance monitoring does.